FAQs
Q. Are your products pharmaceutically certified?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.
Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.
Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.
Q. Where do you ship?
A.We currently ship only to the United States.
Q. When and how do you charge?
A.We seek a pre-authorisation when you place your order. This is not a charge, and should we be unable to supply, we will void the authorisation and no charge will appear on your card.
When our shipper advises they are packing your order, we convert the authorisation into a charge.
In all cases we use Stripe to process your card information which is transmitted directly to them in encrypted form from our secure checkout page. We do not record nor store any of your card information. You are charged in whatever currency you select from the options at the top of every page.
Q. How will I know when my order has been shipped?
A. After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.
Please add our e-mail to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received.
If you are unable to find your order, please contact us and we will follow up on your behalf. Remember to include your order number in all correspondence to ensure prompt service.
An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped usually within 48 hours after the order has been placed.
Q.What if my order hasn’t arrived after 10 working days?
A. All information supplied to us by the postal services is automatically updated in our online tracking service.
If your order has not been delivered within the expected delivery time, please contact your local postal services using the postal reference number provided in your shipping status email.